FAQ

Frequently Asked Questions
  • You need to open an account in order to use Boom25's website and it's free! You can set up an account by entering your name, email address and chosen password. Then, you'll be able to access your personalised dashboard, where you can see all of your shopping activity, details of your winnings and any bonuses! If you need help, please contact us.

  • You can withdraw using PayPal and you will receive your money within 21 business days - although it’s often quicker.

  • When a transaction is approved by a retailer, Boom25 will be notified, and every 25th approved transaction that is collected out of all the retailers on Boom25 will get up to 100% cashback – if you made 25 transactions in a row, that doesn't mean your 25th will get you cashback. Boom25's internal mechanism gives you the same chances to win no matter whether you spend 10p on a banana or 1,000GBP on a TV.

    Please note purchases exceeding £20,000 will not be eligible to win money back.

  • We send the money as soon as the store tells us that everything’s peachy. That can take a bit of time. Every store is different. We’ve found that some of our retail partners may be a bit slow with their processing and reporting but we always try to get the payment out as quickly as we can. As stores change their procedures, we also need to adjust our payment schedules.

    *Purchase approvals are made solely by the retailer. Once approvals are received from the retailer, we immediately approve all user purchases.

  • You must put the email registered with PayPal into your Dashboard in order to receive payments. All PayPal accounts can be updated within the Dashboard from the ‘My Profile’ Section.

  • Cookies are small pieces of information stored in your browser. We use them so that the store knows how much commission to pay us, and we know how much to pay you if you win! They’re probably enabled already but if they’re not, you can discover how to enable them on your browser at https://boom25.com/blog/boom25-s-full-guide-to-cookies.  This is Boom25’s cookies list.

    Make sure to clear all cookies before entering Boom25. This way, once in our site, you can enable our cookies so your purchase can track without interference.

  • Sometimes there are slight delays in orders due to tracking problems - meaning the order won’t show up on your Dashboard yet. This problem is usually due to the existence of cookies or add-ons from other sites on users' devices of which they are not aware, or the use of coupons and voucher codes. Did you make sure to clear your cookies before placing your order? It’s important to delete all cookies before you enter Boom25 and make your purchase. If you don’t, it’s possible that your transaction might be tracked to a different website you’ve used in the past and will not go through the Boom25 system.

    If you’ve already cleared your cookies and are still having troubles seeing your order on your Dashboard, please contact us.

  • If you are having issues logging in to your account, please send us the email linked to your Boom25 account along with a screenshot of the error message received when attempting to log in.

  • We will send you an email revealing if you have won this time around between 1-130 days of your purchase. This time frame is determined by the retailers and not us. We let you know as soon as the retailer lets us know!

    *Please note all wins are limited to a maximum £20,000 payout. All wins exceeding this amount will not be paid in full. 

  • We only transfer winnings through PayPal - it’s extremely easy to set up an account if you don’t have one. Just head here and you’ll be ready in minutes! If you don’t want to make a PayPal account you are free to use a friend or family member’s, but just make sure it’s someone you trust. Unfortunately, we don’t send payments directly to a bank account.

  • Option 1 - Instant payout: With this option winnings of up to £50 are paid out within two business days to the PayPal account provided by the customer with a 17% handling fee deducted from the win (in addition to mandatory PayPal fees, delivery and VAT).

    Option 2 - Instant payout: With this option winnings between £51 - £100 are paid out within two business days to the PayPal account provided by the customer with a 15% handling fee deducted from the win (in addition to mandatory PayPal fees, delivery and VAT).

    Option 3 - Instant payout: With this option winnings between £101 - £500 are paid out within two business days to the PayPal account provided by the customer with a 12% handling fee deducted from the win (in addition to mandatory PayPal fees, delivery and VAT).

    Option 4 - Instant payout: With this option winnings between £501 - £1000 are paid out within two business days to the PayPal account provided by the customer with a 8% handling fee deducted from the win (in addition to mandatory PayPal fees, delivery and VAT).

    Option 5: -  Instant payout: With this option winnings between £1000 + are paid out within two business days to the PayPal account provided by the customer with a 6% handling fee deducted from the win (in addition to mandatory PayPal fees, delivery and VAT).

    Option 6 - Standard payout: With this option 100% of the winning sum (not including mandatory PayPal fees, delivery and VAT) is paid out within 21 business days to the PayPal account provided by the customer.

    *Please note all wins are limited to a maximum £20,000 payout. All wins exceeding this amount not be paid in full. 

  • PayPal charges a fee to accept the money. As we’re a ‘goods and service’ and not friends and family (as much as we love you!) that’s just the general rule.

    *Please note all wins made on fast food orders will be paid at 50% of the order sum.

    *Please note all wins are limited to a maximum £20,000 payout. All wins exceeding this amount not be paid in full. 

  • You can withdrawn your wins and Cashback within 6 months of receiving them. Remember, you must have £10 in Cashback to be elgible to withdraw. 

  • We take privacy and security very seriously. This is our privacy policy.

  • No catch. Really, none! Every time someone makes a purchase through Boom25, we receive a commission from the store as an affiliate partner. We keep a little of that commission to pay for the business and collect the rest for our Boom 25 winners. The pooled cash funds are the pay out for every lucky 25th purchase. Whatever you bought, we’ll refund it. That’s it.

    *Please note all wins are limited to a maximum £20,000 payout. All wins exceeding this amount not be paid in full. 

  • A qualified purchase is a sale that has been made through Boom25 from one of our retail partners’ websites. We will be notified by the retailer about a qualified purchase as long it is complete and can no longer be refunded or cancelled – we have to protect ourselves and our partner retailers from products being returned.

    So if the purchase has been refunded or cancelled, it’s disqualified and no longer eligible to win.

  • All you need to do is log onto boom25.com and scroll down to Referral. There you can copy the link and pass it on to everyone you know, once their first purchase is approved you will receive a bonus for each of your referrals. You’ll be able to see your bonuses in the ‘My Bonus’ section of your account.

  • Download our Boom25 App on Google Play or the App store, log in to your Boom25 account via the app, go to your retailer of choice and choose the cashback option.

  • We send the money as soon as the store tells us that everything’s peachy. That can take a bit of time. Every store is different. We’ve found that some of our retail partners may be a bit slow with their processing and reporting but we always try to get the payment out as quickly as we can. As stores change their procedures, we also need to adjust our payment schedules.

    *Purchase approvals are made solely by the retailer. Once approvals are received from the retailer, we immediately approve all user purchases.  

  • Reach 10 GBP and above to withdraw your cashback. 

  • Standard payout: Under the standard payout option, we will pay you up to 100% (in some cases we will pay out 50% or 33%, depending on the retailer - you can find the info on the retailer page T&Cs) of the amount of your Winning Purchase or Qualifying Cashback (less VAT, currency conversion fees (if applicable), PayPal charges (if any were paid on such Purchase) and delivery charges (if applicable)), to your PayPal account within 21 business days.

    *Please note all wins are limited to a maximum £10,000 payout. All wins exceeding this amount will not be paid in full. 

  • Currently, you can only find your cashback purchase on the Boom25 app. Enter the Boom25 app and choose the tab "My cashback" in your personal area / dashboard. You will be able to see all purchases you've applied the cashback option to.


Didn't find what you were looking for?  Contact us
Please be advised that our Customer Service department requires a minimum of 2-5 business days to reply to messages, specifically during weekends from Friday afternoon to Sunday when we are closed.
BOOM25 (UK) LIMITED. Registered in England and Wales, registration number 10539194. Registered office address: Suite 1, 3rd Floor 11-12 St. James’s Square London SW1Y 4LB Data Protection registration ZA251635